SALES +1 856-369-DATA
Sales +1 856-369-DATA

FAQ

Get answers to most of your questions here.
We bet we’ve already got the answer to your question!
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Campaign creation

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How long should I run my campaign to get the best value for my ad spend?
What’s the minimum time to run a campaign?
Do you support Lead Generation ads on Facebook & Instagram?
What security permissions do I need to work with Facebook, Instagram, Google Display and Google Adwords?
How do I install the pixels for the ROI objective?
What if my campaign is already running and I need to modify the budget, audience or creatives?
Can I change the FB account linked to adOptimizer?
What permissions do I need to work with Ad Account and Page?
If I give access to my Ad Accounts, couldn't you see all the Facebook info about my business accounts?
Can I change an audience once the campaign is running?
Why is $200 the minimum budget to create a campaign in adOptimizer? Facebook doesn't have any minimum budget.
Why are the creative image and text parameters different on Facebook?
How does the optimization works for text ads in Google Adwords? What do I need?
How does optimization work for Google Display ads? What do I need?
Can I edit creative assets after the campaign is running?
Can I create custom audiences?
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Dashboard

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Can I see how the platform is optimizing my campaign?
What’s the minimum time to run a campaign?
Do you support Lead Generation ads on Facebook & Instagram?
How often is the report builder updated?
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Payment

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How can I pay?
When you upgrade the account.
Is there a minimum campaign budget?
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Customer service

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What are your available time for customer service?
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Subscription

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What objectives can I use in the Free Forever plan?
If I cancel the plan, how long will I have access to AdOptimizer?
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Academy

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Why use adOptimizer, when I can do it myself?
Which objective should I choose?
What’s adAnalyzer? How can I benefit from it?
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AppSumo user

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I’m getting a Permissions Request error. What should I do? (Facebook, AdWords)
Why is there a minimum campaign budget set?
How do we optimize?
Can I use adOptimizer in languages other than English?
Why does the $ show up on my budget if my currency is different to USD?