SALES +1 856-369-DATA
Sales +1 856-369-DATA

FAQ

Get answers to most of your questions here.
We bet we’ve already got the answer to your question!
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Profile and Notifications

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Where can I manage my notifications?
How can I upgrade or downgrade my plan?
Where can I change my password?
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Analytics

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How can I use the Analytics section?
How do I upload an Excel File?
How should the file be organized so it’s compatible with the the platform?
How do I use the big data analyzed in the Analytics section?
How is the information going to be analyzed to generate the report?
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Permissions

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I’m getting a “Permissions Request” error. What should I do? (Facebook, Google Ads)
How do I know if I have admin permission on a fan page?
How do I know if I have admin permission on an ad account
How do I approve Datagran’s permission request to my ad account?
How do I approve Datagran’s request for access to my fan page?
How do I accept Datagran’s request for access to my Google Ads account?
Which security permissions do I need to work with Facebook, Instagram, and Google Ads Search and Display networks?
Can I change the Facebook account linked to Bright?
What permissions do I need on the Ad Accounts and Pages that I want to use with Bright?
If I give access to my Ad Accounts, won’t you be able to see all the info about my Facebook’s business accounts?
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Ad Campaign Creation Process

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What’s the minimum time needed to run a campaign?
How long should I run my campaign to get the best value for my ad spend?
Do you support Lead Generation ads on Facebook & Instagram?
How do I install the pixels for the Conversions/ROI objective?
What if my campaign is already running and I need to modify the budget, audience or creatives?
Can I change an audience once the campaign is running?
Can I edit creative assets once the campaign is running?
Can I create custom audiences?
Why are the creative image and text parameters different on Facebook?
Why does the $ show up on my budget if my currency is different to USD?
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Dashboard

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What will I be able to track from my Bright dashboard?
Can I see how the platform is optimizing my ads campaign?
How often is updated the data in my dashboard?
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Payment and Subscription

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How is my payment processed?
When will I be charged?
Is there a minimum ads campaigns budget?
Why is $200 the minimum budget to create an ads campaigns in Bright? Facebook doesn't have any minimum budget.
What objectives can I use in the Free Forever plan?
If I cancel my plan, how long will my access to Bright last?
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About BRIGHT

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Can I use Bright in languages other than English?
Why use Bright to optimize my ad campaigns, when I can do it myself?
How are ads analyzed? How can I benefit from it?
How does the optimization process work for text ads in the Google Search Network? What do I need?
How does optimization process work for image ad in the Google Display Network? What do I need?
What happens if I don’t have creative assets for my ad campaigns?
Can I create retargeting campaigns with Bright?
What time can I reach your customer service at?